Workplace AD_Messaging Operations Specialist- Americas at WSP USA in Boise, Idaho, United States Job Description Workplace AD_Messaging Operations Specialist- Americas Req ID 16650 Workplace AD_Messaging Operations Specialist- Americas Who We Are At WSP, we are driven by inspiring future-ready pioneers to innovate. We're looking to grow our teams with people who are ready to collaborate in building communities and expanding our skylines. To do this, we hire candidates of all experiences, skillsets, backgrounds and walks of life. We actively foster a work environment and culture where inclusion and diversity is part of our fundamental structure. This is delivered behaviorally, through our policies, trainings, local partnerships with professional diverse organizations, internal networks and most importantly with the support and sponsorship of our leaders who help drive our commitment to an inclusive, diverse, welcoming and equitable work environment. Anything is within our reach and yours as a WSP employee. Come join us and help shape the future WSP is a global leader in engineering and professional services. We pride ourselves on delivering innovative solutions to our clients andmaintaininga robust IT operation to support our employees worldwide.WSPs vastglobal networkis todaycomprisedof over1,000offices,29data centres,1,300 data circuits,and used by over65,000 users. POSITION SUMMARY To ensure the efficient operation ofWSPsinternalWorkplaceservices in theAMERICASHub, we areseekinga talentedandexperienced OperationsSpecialist.This rolewillbe part oftheIT Operations teamandreport totheITInfrastructure OperationsManagerin the designated Hub. Theoverallteamisdedicated to supportITinfrastructureoperationswhich includesnetwork, compute, cloud, and workplace systems and services. You willmanageandmaintainall aspects ofActive Directory and Messagingoperationswith a primary focus on theserviceswithin thedesignated Hub. MAINRESPONSIBILITIES Related toActive Directory and Messagingservices and infrastructure: + Managing, monitoring, and maintenance ofday-to-dayactivities to align with expected service levels. + Performing routine?and healthmaintenance. + Managing?upgrades &?performancerelated activities. + Identifying?and correctingfaultswith services and infrastructure. + Planning and execution of minor?infrastructuremoves, adds, changes, and disposals(IMACDs). + Execution of business continuity tests. + Oversight and support of allrelated service supplier and/or manufactureractivities. + Proactive identification andresolution ofissues before they affectservice performance. + Identifyinganyimprovementsthat can improve service levels. + Engaging in the problem management process. + Technical peer review and approvals for allrelatedchanges. + Support audit and complianceactivities. + Management and maintenance ofrelated platforms. + Ability toprovideon-call support and extended working hours when called on and willingness to accept periodic rotation. ACADEMIC AND EXPERIENCE REQUIREMENTS The ideal candidate would meet all, ormost ofthe belowcriteria: + Bachelor's degree ininformation technology, Computer Science, Engineering, or related field. + At least4-6years relevant and practical experienceinaAD/Messagingoperations role. + Vendor certifications not a requirement, proven practical experience preferred. + Experience working inlarge/global enterprise ITwith multiple distributed branch/campus sites. + Experience of working within ITIL aligned Service Management organisation. + Strong understanding of Active Directory architecture, components, and services, including domain controllers, DNS, and Active Directory Sites and Services. + Proficiencyin user and group management within Active Directory, including user account creation, group policy assignment, and security permissions. + Familiarity with Active Directory replication, trusts, and domain migration processes. + Experience with Group Policy management and troubleshooting, ensuring consistent configuration across the network. + Knowledge of Ac To view full details and how to apply, please login or create a Job Seeker account
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