Workday Integration Analyst Job at Tech Firefly, Palo Alto, CA

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  • Tech Firefly
  • Palo Alto, CA

Job Description

Job Description

Job Description

The Workday Integration Analyst is responsible for supporting the hospital's business and financial applications to ensure efficient, high-quality, and safe patient care. This position involves implementing, managing, and supporting systems with minimal supervision. The analyst will possess a strong understanding of business and financial operations in a healthcare setting, handle complex issues independently, make design decisions, and clearly communicate technical concepts across the organization.

Key Responsibilities:

  • Provide second-level support for application incidents reported through the help desk, including 24/7 on-call coverage as needed.
  • Assist junior team members in resolving application incidents, maintenance issues, and enhancement requests.
  • Coordinate application support with other IT teams, such as Infrastructure, Integration, Reporting, and the help desk.
  • Collaborate with vendors and IT analysts to design and implement system optimizations and enhancements.
  • Implement changes using documented procedures that comply with departmental policies.
  • Lead software upgrades and manage new software installations and enhancement requests of small to medium complexity.
  • Mentor junior staff in documenting workflows and developing their technical skills.
  • Act as a technology expert, translating technical concepts into business terms and influencing outcomes across different groups.
  • Maintain up-to-date project documents, including technical details, user expectations, project goals, and deliverables.
  • Participate in and organize team meetings, maintaining appropriate records.
  • Identify opportunities for improving application functionality and stability.
  • Anticipate and resolve system problems through independent analysis and solution development.
  • Research issues and analyze options to provide solutions, considering pros, cons, risks, and costs.

Requirements

Experience Requirements:

  • 7+ years of experience with Workday integrations.
  • Strong technical and business operations background, particularly in a healthcare environment.
  • Knowledge of SDLC, Agile, and other software development methodologies.
  • Familiarity with server operating systems, databases, scripting languages, and disaster recovery technologies.
  • Ability to analyze complex systems and workflows.
  • Strong organizational skills and ability to manage major programs or functions.
  • Ability to communicate complex concepts clearly to management and cross-functional teams.
  • Strong collaboration and consensus-building skills.

Education Requirements:

  • Bachelor's degree in Computer Science, Information Systems, or a related field.

Benefits

Paid Time Off

Subsidized Medical, Dental, Vision and Life Insurance

Retirement Benefits

Employee Assistance Programs

Job Tags

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