Job Description
Job Description Job Description: From lawyers to astronauts actors to nurses, the GED network spans over 90 countries with graduates from all backgrounds. For more than 80 years GED Testing Service has been helping individuals achieve in their pursuit of a brighter future by attaining their high school equivalency diploma. Our Technical Operations team plays an integral part in this process. Our team's main focus is serving all our GED Administrators and Educators in our collective approach to serving our students but also serving internal teams as we all work toward this one common goal of serving our learners. This is a highly interactive, fast moving team who have set the bar high. Using sophisticated systems and our troubleshooting skills we take pride in being part of a solution that elevates our company to new heights. In this Technical Support Representative role you will help us support our main clientele focus which is always points towards our GED Learners but is done by mainly by supporting our Jurisdictional Administrators and Educators but also maintaining working relationship with internal GED and Pearson VUE teams.
What You'll Do: - Email rotation support for operations tasks and procedures
- Ownership of state-specific rules and policies
- Report generating/formatting
- Evaluating student progress and making decisions that are in line with company objectives
- Participating in team and specific project-focused meetings
- Multi-tasking in different systems. Managing projects simultaneously.
- Maintain steady communication to stakeholders of resolution progress aka Customer Satisfaction!
- Identifying opportunities for ongoing process improvements
Requirements: - Troubleshooting/problem solving
- Microsoft tools
- SQL experience (nice to have but not required)
- Excels in Customer Satisfaction
- Video face time during meetings
- Ideally less than 1% travel
Working hours: - Monday thru Friday 8am - 4pm (CST)
Required Education & Experience - BS or BA or equivalent experience
Desired Knowledge, Skills & Abilities - Strong Customer Service focus including experience in balancing the needs of internal and external clients
- Outstanding written, verbal and interpersonal communication skills
- Must possess problem-solving, time-management, planning and project-management skills
- Must possess Microsoft Office Suite skills
- Empathy and a strong work ethic is paramount to a successful hire for this position
About your Benefits and Rewards Compensation at Pearson is influenced by a wide array of factors including but not limited to skill set, level of experience, and specific location. As required by the California, Colorado, Hawaii, Maryland, New York State, New York City, Washington State, and Washington DC laws, the pay range for this position is as follows:
The full-time salary range is between $22 to $24 an hour
Here are the benefits we offer here. Pearson Education
Job Tags
Full time, Monday to Friday,