Only Local to Raleigh, NC or nearby who can go ONSITE
NC Driver's License is mandatory for applying to the job.
Experience:
Support customers using good customer service skills including the ability to communicate to both technical and non-technical customers
Utilize moderate knowledge and demonstratable skills of Windows OS & M365 to support our customers & to work with internal teams
Image or provision new equipment hardware & provide to customer
Experienced in supporting mobile devices
Experienced with supporting Apple devices
Use strong organizational skills to track onboarding & shipping activities based on customer requests.
Follow asset management processes to ensure proper customer billing
Document work activities in ServiceNow
Testing Intune processes for Tier 3 team & providing feedback
Install software following security & internal processes
Troubleshoot customer issues
Provide instruction while troubleshooting for remote customers
Basic understanding of MECM, Active Directory, Tanium, Intune, & Beyond Trust
Work with vendors on warranty cases
Work on special projects as needed
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