Job Description

Job Description

Job Description

Role: Site Coordinator

Location: Albuquerque, NM

Remote or Hybrid Options: On-Site

Salary Range: $105,000 - $110,000

Relocation: Yes

Type: Full- Time/Exempt/Benefits

Shifts: Rotating

Overview:

This positions acts as the key liaison between customer, management, and on-site assigned service personnel regarding installation, maintenance, repair, testing and/or customer training issues. This position will take ownership of issues and drive them to resolution in a timely manner; operate independently, managing multiple projects simultaneously. The Site Coordinator performs in a dynamic and challenging environment with drive and creativity. This is a non-exempt position with high accountability for corporate image, integrity, and results, which at times may mean extraordinary effort and working timeframes.

Requirements:

• Requires a Bachelor's Degree in a technical discipline or related field and a minimum of four (4) years of direct experience with equipment or working in a high-volume manufacturing environment or a minimum of six (6) years of experience with capital equipment/facilities engineering, or field operations within the MEMS or Semiconductor industries.
• Proven background in management/supervision or the ability to demonstrate supervisory skills in leading the efforts of technical service personnel.
• Excellent customer skillset which includes communication, priority setting, influencing, and conflict resolution.
• Self-driven with the ability to prioritize work and accomplish tasks quickly with good problem-solving skills.
• Ability to wear cleanroom attire 75% of the time
  
• Must be able to travel domestically and internationally overnight, as needed, up to 30% of the time. Must possess a valid passport.
• This position requires the use of vehicles on business trips and must be physically capable of operating the vehicles safely, possess a valid driver's license, and have acceptable driving privileges.

Key Responsibilities:

• Manages, plans, and organizes customer activities.
• Supervises, coordinates, schedules, trains, motivates, and guides other Fields Service Engineers.
• Works on a wide variety of complex planning activities and special projects where customer equipment performance is key to contractual obligations and/or project deadlines.
• Assists Customer Support Management and Regional Sales Managers by understanding and communicating customer initiatives and ensuring timely closure of customer requirements.
• Instructs customers in the complete operation and maintenance of equipment, including identifying and repairing equipment-related process problems.
• Participates in internal meetings to facilitate the coordination of important issues including spare parts, warranty, and daily/weekly priorities.
• Retrieves, compiles, and reports equipment performance indicators to both customer and company Management.
• Keeps Management informed of all tool-down situations.
• Presents and implements technologies and solutions to customers.
• Coordinates technical resources to track and close customer issues.
• Presents and explains reports, results, and solutions to customers.
• Solves performance/operational issues to improve customer efficiency.
• Assist in recruiting potential employees for customer sites.
• Promotes continuous improvement in both staff and technical areas.
• Oversees a robust Project Management process and delivery timetables to keep projects on schedule.
• Organizes and manages projects and tasks while consulting with Management to ensure company objectives are met.

If you meet the above requirements and feel confident in your ability to perform these tasks, please apply online or submit your resume to Kathy@ascendrecruitingpartners.com

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