Job Description
Top Skills - Must Haves
Top Skills' Details
1. Technical aptitude to troubleshoot basic networking and configuration of wireless alarm systems. (do not have to have this prior experience.
2. Excellent customer service and ability to go into people's homes.
3. Reliable vehicle capable of transporting a ladder and hand tools as well as maintaining parts inventory.
Secondary Skills - Nice to Haves
Job Description
**These positions are for the radio swap project** Techs will be swapping out radios in existing customers. These duties will require not as much wiring and troubleshooting.
Description
Additional Skills & Qualifications
Logistics:
• Will be driving own vehicle and need to have a safe space to store equipment/ladder/tools. There is a recommended tools list we will provide.
o Will be responsible for tracking ADT inventory and measured on that.
• Mileage can be expensed for any one-way journey over 40 miles.
• Need to have a phone/ tablet to access the ADT’s Mobile Tech, their scheduling system. No reimbursement.
• 40-hour work week
• 2-week Training Period paid out at $17/hr.
• Non-Productive Time is also paid out at $18/hr.
• Will be measured and bonused on Quality, Productivity, and Upselling
o Based on these numbers there is opportunity to move up pay levels
• Bonuses are based on points. Expectation is to hit a minimum of 40 points a week.
o Points are earned by the following:
Every device installed = 1 point
Service Tickets (Radio Swaps) = 2 points
Upsells = (6% of the upsell divided by $2.5)
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