Job Description

Announcement Details Exam Announcement Details Exam Title Network Support Specialist Exam Number

1D55-20250512-PR-00

Salary $55,893.00 -$71,841.00 per year Certification Rule Rule of Five (5) Competition City-Wide Promotional Department Announcement Date 05/12/2025 Close Date 05/25/2025 General Definition This posting is for current City employees with permanent Civil Service status. This posting is not open to the public.

ABOUT THE POSITION

This is full performance technical support computing work performing desktop and computing equipment network development, troubleshooting, and maintenance. An employee in this class performs the full scope of desktop and computing equipment networking tasks for a network, ranging from computing equipment hardware and software installation and maintenance to the point of successful network software access. Work includes configuring and performing diagnostic techniques on computing equipment to determine software or hardware related problems. Work in this class differs from the next lower level in that the employee is expected to perform the full scope of desktop and computing equipment networking tasks independently as well as diagnose user problems and provide problem resolution of computing equipment with limited supervision. Providing user support related to network access, use of network or network problem resolution and ensuring that application software on file servers is current are significant aspects of the work. Work is performed under the general direction of a technical superior. Union Code J. AFSCME D.C.47 Local 2187 FLSA Code Exempt Application Procedures

CITY OF PHILADELPHIA APPLICATION INFORMATION

Thank you for your interest in employment with the City of Philadelphia. Please refer to the important information below regarding this job opportunity.

1. You must complete the entire application process, provide accurate and up to date contact information, and submit all certifications, required licenses, and relevant documentation with each application or email the documents as an attachment to the Human Resources Representative listed below prior to the date of the exam.
2. The analyst responsible for reviewing applications and additional documentation for this job opportunity is:

Jamie M. Trull Office of Human Resources City of Philadelphia Health, Human Services, and Management Team 1401 JFK Boulevard, Room 1530 Philadelphia, PA 19102

• t] 215-686-5561
• f] 215-686-0861
• e] Jamie.trull@phila.gov

3. For all other inquiries please contact Customer Service at 215-686-0880 or email hrhelpdesk@phila.gov Minimum Requirements Minimum Training, Education & Experience The following statement represents the minimum training and experience standards which will be used to admit or reject applicants for tests.

ANTICIPATED ELIGIBILITY

Candidates who meet all eligibility requirements within three months of the application deadline will be admitted to this examination (08/25/2025 ). Candidates may not be hired until all requirements have been satisfied. Candidates must indicate their anticipated graduation date.

1. CIVIL SERVICE STATUS:

Presently employed by the City of Philadelphia with permanent Civil Service status and a Performance Rating of Satisfactory or higher. AND

OPTION 1:

2. EDUCATION:

Completion of an Associate Degree or 60 credits in computer science, information science, or a closely related field from an accredited college or university or technical institution NOTE: Additional experience may substitute for the required education on a year for year basis. OR Current certification as a Microsoft Certified Systems Administrator (MCSA), Microsoft Certified Systems Engineer (MCSE) Certified Novell Administrator (CAN), Certified Novell Engineer (CNE), or Cisco Certified Network Administrator (CCNA). AND

3. EXPERIENCE:

Two years of experience performing technical support computer work at the entry level, or personal computer networking experience performing the full range of network support assignments from computing equipment hardware installation and maintenance to point of network access, installing, evaluating, troubleshooting and maintaining network computing equipment hardware and software and related peripheral equipment operational for the computing equipment component of a network. OR

OPTION 2:

2. EDUCATION:

Completion of a Bachelor's Degree in computer science, information science, or a closely related field from an accredited college or university. NOTE : Additional experience may substitute for the required education on a year for year basis. AND

3 . EXPERIENCE:

One year of experience performing technical support computer work at the entry level, or personal computer networking experience performing the full range of network support assignments from computing equipment hardware installation and maintenance to point of network access, installing, evaluating, troubleshooting and maintaining network computing equipment hardware and software and related peripheral equipment operational for the computing equipment component of a network. OR One year of experience as an Information Technology Trainee or equivalent experience assisting in the analysis, design, implementation, operation and technical support of one or more Information Technology functions. City of Philadelphia classes that typically meet the experience requirements: Network Support Associate (1D54) Information Technology Trainee (1E70) Physical & Medical Requirements Ability to physically perform the duties and to work in the environmental conditions required of a position in this class. Required Licenses & Certifications Possession of a valid proper class motor vehicle operator's license as issued by the Commonwealth of Pennsylvania during tenure of employment as a Network Support Specialist, if required by work assignment. Other Requirements TRANSCRIPT, LICENSES, REGISTRATIONS AND CERTIFICATION REQUIREMENTS Candidates MUST submit a copy of their official college or university transcript(s) indicating completion of the educational requirement and all required licenses, registrations, or certifications at the time of application. Transcripts MUST indicate conference of the appropriate degree. Candidates with a degree from foreign colleges or universities must submit proof of degree as certified by a professional evaluation service. Candidates MUST submit a copy of their license, registration, or certification. If you have ever submitted a paper transcript, license, registration, or certification for any City of Philadelphia civil service examination, you have to submit another document Option 1 - Upload a paperless transcript, license, registration, or certification - One time only! You may upload documents into your account and attach a document with this application. Once the document is uploaded to your account, it may be attached to all future applications. Attaching your document will save you time and money if you apply for an examination in the future, and you will be assured that your transcript cannot be misplaced. Your documents should be uploaded and attached to your application before it is submitted. They cannot be uploaded or added to your application electronically after your application has been submitted. Option 2 - Submit a paper transcript, license, registration, or certification - Separate document required for each application If you submit a paper copy of a transcript, license, registration or certification, the document will be used for this application only. You will have to submit documents again whenever you apply for an examination in the future. Paper documents will not be retained and will not be returned to applicants. Mailing address for paper transcript and other required materials: Jamie M. Trull Office of Human Resources City of Philadelphia Health, Human Services, and Management Team 1401 JFK Boulevard, Room 1530 Philadelphia, PA 19102

• t] 215-686-5561
• f] 215-686-0861
• e] Jamie.trull@phila.gov

Equivalency Statement(s) Application Details Notes to Applicants As an employer, the City of Philadelphia values inclusion, integrity, innovation, empowerment, and hard work above all else. We offer a vibrant work environment, comprehensive health care and benefits, and the experience you need to grow and excel. If you're interested in working with a passionate team of people who care about the future of Philadelphia, start here. What We Offer: Impact - The work you do here matters to millions. Growth - Philadelphia is growing, why not grow with it? Diversity & Inclusion - Find a career in a place where everyone belongs. Benefits - We care about your well-being. The City of Philadelphia is a Public Service Loan Forgiveness Program qualified employer. Learn more here: The City of Philadelphia is an Equal Opportunity employer and does not permit discrimination based on race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, source of income, familial status, genetic information or domestic or sexual violence victim status. If you believe you were discriminated against, call the Philadelphia Commission on Human Relations at 215-686-4670 or send an email to faqpchr@phila.gov . For more information, go to: The City of Philadelphia is committed to ensuring access to Civil Service examinations by providing appropriate accommodations for candidates with documented medical or religious reasons. Candidates may request an accommodation for a Civil Service examination by contacting the Office of Human Resources at 215-686-2350 or by email at janine.labletta@phila.gov. The accommodation process is interactive and requires cooperation and communication between the applicant requesting a test accommodation OHR. Decisions will be made on a case-by-case basis using the required documentation that is submitted. Requests are to be made in a timely manner prior to the scheduled date of the Civil Service examination. Only an on-line application will be accepted for this exam. Paper applications will not be accepted. Computers are available in the 3-1-1 Walk-In Center located in Room 167 of City Hall (Weekdays from 9 AM to 5 PM) and at your local Philadelphia Free Library branch. For inquiries regarding City employment, contact the Office of Human Resources Monday through Friday between 8 AM and 4 PM by telephone at 215-686-0880 or by email at hrhelpdesk@phila.gov ALL Applications must be received by the end of business on 5/25/2025. Your application will be rejected, and you will be disqualified from competing in this examination if you:

1. Do not provide your complete and accurate social security number.
2. Attempt to practice fraud or deception in the preparation of this application

All correspondence and notifications will be sent to your e-mail address or postal address listed in the contact information (address, phone #, e-mail) of your account profile. Your contact information will be automatically updated each time you submit an application for employment. It is your responsibility to change your contact information and to ensure that it is correct. If you provide an e-mail address, all correspondence regarding this examination will be sent to you by e-mail. You should add Phila.OHR@phila.gov to your address book or list of trusted contacts to prevent notices from being marked as spam by your e-mail provider. Please call the Office of Human Resources at 215-686-0880 or email hrhelpdesk@phila.gov if you have any questions. Information concerning employment with the City of Philadelphia may be found at: Facebook @PhilaOHR Twitter @PhilaOHR Youtube @PhilaOHR NextDoor Linkedin Eligible List CITY-WIDE PROMOTIONAL : Departmental and interdepartmental promotional eligible lists will be established as a result of this examination. An appointment in any department may be made from either one of the above-established promotional lists as deemed appropriate by the appointing authority. Candidates who pass the exam and are placed on the civil service listwill be retained on the list for a minimum of one year and a maximum of two years after the establishment of the Eligible List.

PREFERENCE FOR PHILADELPHIA RESIDENTS:

Candidates who have maintained a bona fide residence in Philadelphia for at least one year prior to the date of the civil service examination shall have priority over all other persons receiving an identical test score. If you have maintained a bona fide residence in Philadelphia for at least one year immediately preceding 05/25/2025 /you are eligible to claim residency preference. To receive such preference, candidates must respond to the question regarding residence later in this form. The response on this application will be used to determine eligibility for preference for residents. Documentation of residence may be required if there is any question as to whether you meet the residency preference requirements. If an applicant does not respond to the appropriate residence question, it will be assumed that the applicant does not qualify for residence preference. Eligibility for residence preference must be determined by the date of the test administration. No requests for residence preference will be granted after the test administration. Projected Exam Date IF A Training and Experience Evaluation (T&E) IS HELD: Applicants will be evaluated and scored based upon their training and experience credentials. Applicants will not be asked to appear to take a scheduled examination. IF A Computer Based Multiple Choice exam IS HELD Please note that this examination date is subject to change. Examination will take place the week of May 26, 2025. Candidates must have access to a desktop computer or laptop with internet access. If you do not have internet access please contact the analyst listed on this announcement Scores in the Training and Experience Evaluation will be based on documentation of education and experience provided by the candidate. To receive full credit for your education and experience, you should submit all relevant documentation including college transcripts, licenses, certifications, paid out of class documentation, etc. and provide a detailed description of your education, experience, and credentials. An Eligible List will be established the week of 06/09/2025. Please note that this date may change. Test Review IF A Training and Experience Evaluation (T&E) IS HELD: In accordance with Civil Service Regulation 9.091D, candidates may review their answer sheets and other test papers to determine if they have been scored correctly or if there has been an irregularity in the administration of the examination. Candidates will have 30 days after the results have been mailed to review their test and to file a written appeal. Call 215 686-0880 if you wish to schedule a test review. IF A Computer Based Multiple Choice exam IS HELD In accordance with Civil Service Regulation 9.091B, candidates will have 30 days after the results have been mailed to review their test and to file appeals to the key answers. Call 215-686-0880 if you wish to schedule a Test Review Assigned to (view only) Assigned to Jamie Trull Parts & Weights Part Computer-Based Multiple Choice Exam OR T&E Weight 90% Part Seniority Rating Weight 10% City of Philadelphia

Job Tags

Permanent employment, Traineeship, Local area, Immediate start, Weekday work, Monday to Friday,

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