Job Description

The Insurance Specialist (Mortgage Servicing) is responsible for accurately maintaining of customer escrow/tax impound accounts while complying with state, regulatory, county, investor and company guidelines.

Responsibilities include:

• Process and research insurance exceptions including lender placed coverage, insurance disbursements, cancellations, insufficient coverage and exception research
• Answer incoming phone calls and make outbound calls
• Board insurance records at time of boarding and verify payment
• Maintain good working relationships with insurance vendors
• Pay insurance bills at policy renewal and update system as changes to the policy occur
• Obtain and pay lender placed insurance as necessary
• Research and deposit insurance refunds and update account
• Resolve escalated customer escrow/impound inquires and concerns regarding property insurance coverage
• Issue letters to agents/insurance companies and customers regarding insurance coverage
• Order reports and monitor EDI bill files and issue mass payments
• Reconcile and audit accounts as necessary
• Escalate to management any deficiencies, problems or concerns that might be a potential risk
• Other duties as assigned

Requirements:
* 1+ years of experience in residential mortgage insurance and escrow
* High degree of accuracy with rigorous attention to detail
* Excellent customer service skills
* Typing 35 WPM and 10 key
* Ability to work in a fast paced changing environment
* Excellent written and verbal communication skills
* Proficient computer skills, including Word and Excel
* Ability to multitask
* Strong analytical and organizational skills
* Must be able to work effectively and efficiently under pressure

This position offers a full range of benefits including Health, Dental, and 401k.

Equal Opportunity Employer

M/F/Disability/Vet.

Member FDIC | Equal Housing Lender | NMLS ID 401285

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