Job Description

Company Overview:

The Radcliff is a prestigious senior assisted living home renowned for its commitment to luxury service, comfort, and compassionate care. We strive to create an environment where both residents and their families feel pampered and valued from the moment they step through our doors. 

Position Summary:

We are seeking a dynamic and proactive Luxury Guest Services Associate to join our dedicated team at The Radcliff. This pivotal role requires a passion for delivering exceptional and personalized customer service. The ideal candidate will thrive in a front-of-house setting, providing warm welcomes and tailored support to our residents and their families, ensuring their experience is nothing short of extraordinary.

Key Responsibilities:

• Deliver Exceptional Service: Warmly greet residents, families, and guests with a welcoming smile and attentive demeanor, ensuring they feel cherished and supported.
• Proactive Engagement: Anticipate needs and provide prompt assistance to enhance the overall guest experience, embodying the high standards of luxury service The Radcliff is known for.
• Maintain a Professional Environment: Ensure the front desk area is impeccably organized and presentable, contributing to the sophisticated ambiance of our facility.
• Efficient Communication: Handle inquiries and direct calls with precision and courtesy, ensuring seamless communication and coordination among staff and departments.
• Confidentiality and Privacy: Uphold strict privacy standards in all interactions, safeguarding the personal information and dignity of our residents and guests.
• Collaborative Teamwork: Work collaboratively with team members to maintain an efficient, supportive, and welcoming atmosphere.

Qualifications:

• Experience: Previous experience in luxury customer service or front-of-house roles is highly preferred.
• Skills: Excellent communication and interpersonal skills, with the ability to engage warmly and professionally.
• Personality: A proactive, empathetic, and enthusiastic personality, eager to create memorable experiences for residents and their families.
• Attention to Detail: Strong organizational skills and the ability to multitask effectively in a dynamic environment.
• Education: High school diploma or equivalent required; further education in hospitality or related fields is a plus.

More information:

• $20/hour (based on experience)
• Part-time position. 
• Opportunities for professional development and career growth.
• A supportive and inclusive work environment dedicated to employee well-being.

How to Apply:

If you are passionate about providing luxury service and are eager to join a team that values warmth, professionalism, and proactive engagement, we invite you to apply. Please submit your resume and a cover letter detailing your experience and why you would be an excellent fit for The Radcliff Guest Services team. For questions, contact recruting@theradcliff.net

The Radcliff is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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