Job Description

Pines BMW c urrently has an opening for an experienced Client Advisor to join their team!

Principal Purpose of Position:

• Oversees all aspects of the sales of vehicles and associated paperwork.
• Greets customer on sales floor and performs a needs analysis including make, type, and features of vehicle desired.
• Explains features/benefits and demonstrates operation of vehicle in showroom or on road.
• Researches availability of models and optional equipment using computer database.
• Works with Sales Managers and F&I and negotiates sales price, lease payment, including tax, trade-in allowance, license fee, and discount / rebates.
• Walks the lot and visually inspects inventory.
• Completes all paperwork and arranges for detail and delivery of vehicle.
• Delivers and familiarizes the customer with vehicle.
• Maximizes the customer experience.
• Assist Sales Manager with customer problems.
• Attends/completes required training and department meetings

What are we looking for?

• Good verbal and written communication skills.
• Minimum 3 years of high-end automotive sales experience
• Ability to work, interact and be a team player with sales management and other sales employees.
• Communicate sales transaction with customers, sales management and F&I personnel.
• Ability to explain features and benefits of vehicles to Customers.
• As required, fulfill manufacturer certification requirements.
• Ability to negotiate, overcome objections and close the sale.
• Possess good listening skills and create an exceptional customer experience.

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