Job Description

Job Description

Job Description

About Us

Mercedes-Benz of Buckhead is a Laureate Award Service Dealership and the premier Mercedes-Benz dealership in Georgia. Fulfilling our founder's promise to deliver "the best or nothing" requires the efforts and talents of many exceptional people. And that is why we strive to make our workplace one in which individuals feel challenged, fulfilled and able to reach their full potential. We believe our employees are the fuel that drives our business, so we treat each person like a valuable part of the team!

Job Summary

In this position, an individual will work under limited supervision. This position requires an individual who is organized, determined, initiative-taking and committed to achieving high results. The Business Development Consultant (BDC) answer incoming calls to set service appointments and follow up with customers to ensure an excellent customer experience.

Compensation & Benefits

• 401(k) – Eligible after 90 Days
• Competitive Health Benefits Package: Medical, Dental, Vision, Life, STD, Pet Insurance etc. 
• Paid Holidays, Sick Time, and Vacation
• Employee Assistance Programs: Finance, Legal, Health Assistance
• Company Appreciation Events
• Full Time
• Holiday Savings Fund
• Paid Training and Certifications
• And More!

Essential Duties

• Manage high volume calls and schedule appointments in tracking system
• Ensure quality customer service through professionalism and timely responses
• Ensure that all information entered in the BDC software is consistent and accurate
• Follow up with "No Show" Customers
• Attend product training courses as directed
• Perform other related duties as assigned

Qualifications

• 3-5 years related experience and/or training; or equivalent combination of education and experience
• AUTOMOTIVE Customer service experience (required)
• Luxury experience (required)
• Valid driver’s license; must be insurable
• Drug and background screen
• Regular and reliable attendance required

Work Environment & Physical Conditions 

• Comfortable in a high paced, competitive environment
• Prolonged periods sitting at a desk and working on a computer
• Ability to analyze written and verbal instructions

Mercedes-Benz of Buckhead is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. 

Job Tags

Similar Jobs